Part of the CustodyStress archive of observed Bitcoin custody incidents
Executor Aware but Non-Technical
Cases where the executor or heir was aware of the Bitcoin but lacked the technical knowledge to complete recovery without specialist assistance.
58% of determinate cases in this category resulted in a blocked outcome.
45
Blocked
19
Constrained
13
Survived
62
Indeterminate
83% of determinate cases resulted in blocked or constrained access.
139 observed cases
Blocked
45 (32%)
Constrained
19 (14%)
Survived
13 (9%)
Indeterminate
62 (45%)
Situation
Custody system
Outcome
Documentation
Year
Dependencies
Country
Freebitco.in Account Lockout: Password Reset Emails Failed During Platform Collapse
Exchange custody
In October 2025, a long-term Freebitco.in user identified as Lawliet82 reported sudden account access denial despite knowing the correct password and having suc
Inherited Bitcoin Core Wallet with Forgotten Passphrase: No Technical Recovery
Software wallet
In May 2025, a user posted to Bitcoin Stack Exchange describing an inheritance custody failure: their father created a Bitcoin Core wallet years prior and then
Bitcoin Sent to Closed Cash App Account: Permanent Loss
Exchange custody
A Bitcoin holder attempted to deposit cryptocurrency into a Cash App account, unaware that the account had already been closed by the platform for terms-of-serv
Encrypted Wallet.dat Lost After Father's Sudden Death—No Recovery Path
Software wallet
In February 2024, floki5444 posted on BitcoinTalk describing the loss of access to a Bitcoin wallet belonging to their deceased father. The father died unexpect
Sudden Death, Lost Passphrase: Bitcoin Core Wallet.dat Inaccessible to Heirs
Software wallet
A Bitcoin holder died suddenly and unexpectedly after an apparent recovery from illness, leaving behind a Bitcoin Core wallet.dat file with no disclosed passphr
Blockchain.com Imported Address Recovery: Funds Visible but Inaccessible
Exchange custody
Cryptflower created a Bitcoin wallet on Blockchain.com in 2014 and retained a 12-word BIP39 seed phrase saved in 2018. By January 2024, the user confirmed the o
Deceased Partner's Encrypted wallet.dat: Password Confirmed but Holdings Unverifiable
Software wallet
In May 2024, a non-technical forum user discovered a wallet.dat file on an SD card containing personal photos belonging to their deceased partner, described as
Ledger Nano S with Incomplete 9-Word Recovery Phrase: $10K Trapped
Hardware wallet (single key)
In March 2024, a BitcoinTalk user reported that their partner had lost access to a Ledger Nano S purchased approximately seven years earlier. During initial set
Blockchain.com Account Access Failure: 2014 Wallet, Dormant 10 Years, Support Unresponsive
Exchange custody
Between 2014 and early 2024, at least three users encountered custody access failures on Blockchain.com (formerly Blockchain.info). Osiris100 created a wallet o
Ledger Nano S with Incomplete 9-Word Seed Backup: $10K Asset Access Blocked
Hardware wallet (single key)
In March 2024, a user reported on BitcoinTalk that their partner's Ledger Nano S hardware wallet, purchased around 2017 and set up on an old computer at a previ
Deceased Son's Bitcoin Account: Parent Seeks Access Without Private Key
Unknown custody system
In April 2024, a parent identified as Bob Lee posted on Bitcoin Stack Exchange seeking assistance accessing or transferring a deceased son's Bitcoin holdings. T
Incomplete Seed Phrase and Lost Email Access Lock Blockchain.info Wallet
Exchange custody
In September 2023, a forum user posted on behalf of an elderly relative seeking recovery assistance for a Bitcoin wallet created on Blockchain.info in 2015 or 2
BTC.com Wallet Service Shutdown and Recovery Tool Failure
Exchange custody
In February 2022, BTC.com announced the shutdown of its wallet service, setting an April 1, 2022 deadline for users to withdraw funds. The announcement prompted
Voyager Digital Freeze: 3.5M Users, $650M Loan Default, Chapter 11
Exchange custody
Voyager Digital, a cryptocurrency broker serving over 3.5 million active users, suspended all trading and withdrawals on July 1, 2022. The collapse followed a $
FTX Exchange Collapse Freezes 1+ Million Customer Accounts — November 2022
Exchange custody
FTX, founded in 2019 by Sam Bankman-Fried, was valued at $32 billion at its peak and operated as one of the world's largest cryptocurrency exchanges. On Novembe
Genesis Global Capital Freezes $900M in Gemini Earn Bitcoin — Retail Users Locked Out
Exchange custody
Throughout 2022, Genesis Global Capital—the cryptocurrency lending subsidiary of Digital Currency Group—accumulated exposure to failing counterparties and deter
Freewallet Account Suspension: Institutional Custody Lock-In on First Withdrawal
Exchange custody
On October 14, 2022, a BitcoinTalk user (ilgust12) reported a custody access failure with Freewallet.org, a custodial online wallet service. The user had deposi
Paxful Insolvency: Withdrawal Request Trapped in Administrative Limbo
Exchange custody
Paxful, a peer-to-peer Bitcoin marketplace, announced its closure between 2021 and 2022. One user failed to notice the shutdown notification amid email volume a
Electrum Legacy Seed Phrase Recovery Attempt: 2013–2014 Bitcoin Gift Unresolved
Software wallet
In February 2021, a BitcoinTalk user reported attempting to recover Bitcoin his mother had received as a gift between 2013 and 2014 from an acquaintance. The gi
BitMart Exchange Security Breach: $196M Stolen from Unprotected Hot Wallets
Exchange custody
BitMart, a cryptocurrency exchange, suffered a major security breach on December 4–5, 2021, when attackers obtained private keys controlling two internet-connec
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