CustodyStress
Archive › Physical coercion
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00350

Physical coercion — exchange 2016

Blocked
Case description
A Bitcoin exchange account holder was targeted by an attacker who used stolen personal data to pass the exchange's identity verification and gain access to the account. Once inside, the attacker changed the registered email and phone, locking the legitimate owner out. By the time the owner contacted the exchange, the balance had been fully withdrawn.
Custody context
Stress conditionPhysical coercion
Custody systemExchange custody
OutcomeBlocked
DocumentationUnknown
Year observed2016
CountryUnknown
Structural dependencies observed
Single point of failureInstitutional cooperation required
What this illustrates
No backup path existed. One point of failure was all it took. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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